Privacy policy

Last updated: March 2025

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website.

1. Who We Are
This website is operated by Kapow Pest Control / Kapow Solar Panle Proofing. For any questions about this policy, you can contact us:

Email: enquiries@kapowsolarproofing.co.uk
Phone: 07976 735086
Web Form: Available on our Contact Us page

2. What Information We Collect
We may collect and process the following types of personal data:

a) Information You Provide Directly:

Name
Email address
Phone number
Any message you include via our web form or email

b) Automatically Collected Data:

IP address
Browser type and version
Pages visited
Time spent on pages
Device information

This data is collected using Burst Statistics, a privacy-friendly analytics tool that does not use cookies or track you across websites.

3. How We Use Your Information
We use your data to:

Respond to your enquiries
Provide customer support
Monitor and improve our website’s performance
Maintain the security and functionality of our services

We do not use your data for marketing purposes without your explicit consent.

4. Legal Basis for Processing

We process your data under the following legal grounds:

Consent – when you fill out the web form or email us
Legitimate Interests – to maintain and improve our website
Legal Obligations – if we are required to retain certain information under UK law

5. Sharing Your Information
We do not sell or rent your personal data. We may share your data with trusted service providers who help us operate our website, under strict data protection terms.

6. Data Retention
We retain your information only as long as necessary for the purposes outlined above, or to comply with legal obligations.

7. Your Rights
Under the UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction or deletion
Withdraw consent at any time
Object to processing
Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Security
We take reasonable steps to protect your personal data, including secure servers, HTTPS encryption, and limiting access to authorised personnel only.

9. Cookies
We do not use tracking cookies. Burst Statistics operates without cookies and does not collect personally identifiable information.

10. Changes to This Policy
We may update this policy occasionally. Any changes will be posted on this page with a revised “last updated” date.